2w99 Privacy Policy – Data Protection & Member Privacy

2w99 is an online gaming platform committed to protecting the privacy of every one of our members. This Privacy Policy explains in detail how we handle your personal data — from collection through to deletion — in a manner that is responsible, transparent, and compliant with Malaysian law.

This policy applies to all users who access the 2w99 through the official website, mobile app, or any other digital medium we provide. It also covers your interactions with our customer support team, participation in promotional campaigns, and use of all services operating under the 2w99.

We take seriously the trust you place in us when you register as a member. Your trust is the foundation of our operations, and we will never misuse the information you entrust to us.

We only collect data that is strictly necessary to provide you with a safe, efficient, and high-quality service. The data we collect falls into several main categories:

For identity verification (KYC), you may be asked to upload a copy of your identification card, latest bank statement, or proof of address. All such documents are stored with full encryption and are accessible only by authorised personnel.

Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data for any purpose not stated in this policy without obtaining your consent first.

The primary purposes for which your data is used are as follows:

• Account Management: Create, verify, and maintain your account; securely process login requests using two-factor authentication.
• Transaction Processing: Ensuring all deposits, withdrawals, and bonus payments are processed accurately, promptly, and securely.
• Platform Security: Detect and prevent fraudulent activity, money laundering, unauthorised access, and cyber threats.
• Service Improvement: Analyse usage patterns on an aggregate (not individual) basis to improve platform performance, design, and content.
• Communications: Send important account-related notifications, security updates, and promotional information (if you have consented to receive them).
• Legal Compliance: Fulfil reporting and compliance obligations required by the relevant regulatory bodies.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist members who may need responsible gaming support.

2w99 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share certain information with other parties to enable the platform to operate properly:

• Payment Service Providers: Required transaction information is shared with trusted payment processors (such as FPX, DuitNow, and digital wallet providers) solely for the purpose of processing your transactions.
• Game Service Providers: Minimum game session data is shared with game software providers (such as Pragmatic Play, Evolution Gaming) to ensure session continuity and resolution of technical disputes.
• Regulatory Authority: Information required by law or by direction of a legitimate authority will be disclosed in accordance with applicable legal procedures.
• Analytics Services: Aggregated and anonymised data (which cannot identify individuals) is used for platform analytics and improvement purposes.

All third parties we work with have signed strict data processing agreements, ensuring they adhere to the same data protection standards we uphold. They may only use your data for the purposes specified in those agreements.

Your data security is our top priority 2w99. We continuously invest in advanced security infrastructure to ensure your information is always protected against both internal and external threats.

Key security measures we have implemented:

• 256-bit SSL Encryption: All communication between your device and our servers is encrypted using the latest SSL/TLS technology.
• Two-Factor Authentication (2FA): An additional layer of security to protect your account from unauthorised access.
• 24/7 Monitoring: Our security team continuously monitors systems to detect any suspicious activity.
• Regular Security Audits: Our systems undergo periodic independent security audits conducted by certified cybersecurity experts.
• Strict Access Controls: Only authorised personnel with a legitimate work requirement may access member personal data, and every access is carefully logged.
• Secure Data Backup: Data is regularly backed up and stored in secure data centres with physical access controls.

Platform 2w99 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Gather information about how you use the platform (such as most frequently visited pages) to help us improve design and functionality.
• Functional Cookies: Save your preferences such as language, currency, and display settings to personalise your experience.
• Analytics Cookies: Used to understand traffic patterns and user behaviour in aggregate — not individually — for continuous improvement purposes.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

Under Malaysia's Personal Data Protection Act (PDPA) and the privacy policy of 2w99, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our data protection team via Live Chat or our official support email. All requests will be processed within the timeframes stipulated by law.

2w99 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for a specified period after account closure for dispute resolution purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Support Communication Logs: Retained for 2 years for reference and service improvement.
• KYC Document Data: Retained for the duration of active membership and 5 years after account closure in accordance with compliance requirements.
• Technical Log Data: Retained for 90 days for security and debugging purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-recognised methods.

2w99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect as soon as they are published on this page.

For material or significant amendments — such as changes to how we use sensitive data or new rights granted to you — we will send a notification to your registered email or via a prominent notice on the platform at least 14 days before the amendment takes effect.

Continued use of the platform 2w99 following any amendment constitutes acceptance of the latest terms. We recommend reviewing this page periodically. The most recent update date is always clearly displayed at the top of this document.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Live Chat: Fastest option — available 24/7 directly through the platform 2w99.
• Official Email: [email protected] (displayed as plain text only for your security).
• Response Time: All privacy-related enquiries are answered within 48 business hours. Data rights requests are processed within 7–14 business days depending on the complexity of the request.

For more information about your rights as a player and how we support responsible gaming, please visit the Responsible Gaming and FAQ ours. The full terms of platform use can be found on the Terms and Conditions.